Last Updated: [October, 2025]
Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Billing address or company address
Vehicle Information
VIN
Make, model, year
Photos of vehicle damage
Repair estimates & work orders
Commercial / Fleet Client Information
Business name
Fleet contact person
Number of vehicles
Service history & billing details
Website / Form Submission Information
IP address
Browser/device type
Submission timestamps
Uploaded documents or photos
How We Use Your Information
We use collected information to:
Provide repair estimates and service updates
Communicate about your appointment or claim
Process payments or insurance billing
Maintain service records and warranties
Support fleet/contract accounts
Improve our services and customer experience
We do not sell or trade your personal information.
Sharing & Disclosure
We may share relevant information only when necessary with:
Insurance providers or adjusters (with your authorization)
Third-party vendors assisting in parts ordering or claims
Payment processors
Law enforcement if legally required
All third parties must follow privacy and confidentiality standards.
Consent
By submitting a contact form, estimate request, or repair authorization, you consent to the collection and use of your information for the purposes above.
For fleet accounts, consent may be provided by an authorized company representative.
Data Storage & Security
We use physical, electronic, and administrative safeguards to protect your information.
Records are stored securely and only accessed by authorized personnel.
Retention
We retain personal and service-related information for as long as required by:
Insurance/repair documentation standards
Applicable business law
Audit and warranty purposes
Your Rights
You may request to:
Access your personal information
Correct inaccurate details
Withdraw consent (where legally applicable)
Request deletion (unless required for legal record-keeping)
To make a request, contact us at: info@cfleetauto.com
Contact Information
If you have any questions about this policy or how your information is handled, please contact:
info@cfleetauto.com
Legal Basis & Jurisdiction (PIPEDA)
This policy follows the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Ontario.
Cross-Border Data Hosting
Some information may be stored or processed using cloud-based services outside of Canada (for example email hosting or website analytics). In these cases, data is subject to the laws of those jurisdictions. We ensure that any third-party providers meet comparable privacy and security standards.
Cookies & Website Analytics
Our website may use cookies or analytics tools to improve functionality, monitor traffic, and enhance the user experience. You may disable cookies in your browser at any time, which may affect certain website functions.
Questions or Complaints
If you have a concern about how your information is handled, you may contact us at info@cfleetauto.com
If your concern is not resolved, you have the right to contact the Office of the Privacy Commissioner of Canada.